Recently, to ensure the stable operation of sanding equipment for its Cambodian customer, the company quickly responded to the demand and dispatched after-sales engineers to Cambodia from August 22 to 26 to provide efficient and professional after-sales service.

Upon receiving the customer's request, relying on the advanced SAP + PLM system, Motimac's after-sales team responded within 2 hours, and the engineers set off urgently with professional tools and spare parts. After arriving at the customer's factory, the team immediately started work: they conducted comprehensive inspection, maintenance and optimization of the equipment, covering everything from core transmission components to sanding belt adjustment systems; at the same time, they provided on-site training for operators to help the customer improve their independent operation and maintenance capabilities.

This trip to Cambodia is a microcosm of the strength of Motimac's global after-sales system. The company has not only established a professional after-sales team of more than 10 people at its headquarters in Qingdao, but also built an efficient service network with "2-hour response and 24-hour solution provision" through more than 60 agents worldwide, as well as its branch in the United States and office in Vietnam. Relying on the equipment's MSG system, it can realize remote operation and maintenance monitoring to fully ensure the operational efficiency of the equipment.

Having been deeply engaged in the industry for many years, Motimac has provided more than 18,000 sanding machines to over 9,000 customers around the world. In the future, the company will continue to upgrade its after-sales service capabilities and use its professional and efficient global service system to provide strong support for customers' production operations.